Terms & Conditions of Sale

Before you start shopping, please make sure you agree with our terms and conditions of sale below. Once you have read this page, you automatically agree to the terms laid out therein.
If you do not agree with these terms, you should not use this site.

Terms of Sale.

The terms begin when the transaction is completed. Due to the nature of our business there are times when items that are shown on our website will be out of stock – in the event of this we will inform you of your options which will include an exchange or refund (refunds can take 2-5 working days to process).


When ordering expect a delivery time of between 3-14 days, in the unlikely event that the posting is delayed, we will contact you to let you know. We usually dispatch within 7 days except in the case of bespoke or personalised items. If you have any special requirements for posting, please contact us before you order and we will try to meet your requirements.


All prices shown on our website include VAT where applicable. All orders are charged in GBP (£), any transaction fees that are added by your card carrier are not our responsibility.

We reserve the right to change our Terms & Conditions of Sale and/or product and price information without any notice being given.


We make every effort to recycle all of our packaging, whilst ensuring your items are packed safely and securely.


(please see Delivery page for more information)

If you are unhappy with your purchase please let us know at the earliest opportunity for an exchange for refund. You have up to 7 working days to return your order upon receiving it. Please ensure it is packaged safely, we do not assume responsibility for any breakages of items that are returned to us. Please note that items such as earrings are non-returnable for hygiene reasons. Bespoke and Personalised items will not be refunded.


By shopping with us you can trust you are shopping securely. We use PayPal as our on-line secure payment service provider to process your card payments. This provider ensures that all personal data you provide when making a purchase from us is secure at all times.


All photographs on this website remain the property and copyright of Promise Art & Crafts.

Nothing within these terms and conditions affects your statutory rights.