Delivery & Ordering

Delivery at the present time is UK only.

We aim to post within 7 days of receiving your order, and payment clearance. This is also dependant upon the size of your order and the items we have in stock. Some items may take a little longer, such as bespoke items or fabric as we have to make/order them in.

This is usually less than 7 days, but at certain times of the year such as Christmas maybe a little longer, please don’t hesitate to ask us for any further information.

Most of our parcels arrive within 2-5 days of posting, but please allow up to 14 days for delivery.

If we encounter any delays with posting (shipping) your order we will contact you via email.
Please note that any orders placed on a Saturday, Sunday or Public Holiday will be undertaken on the next working day.

In the unlikely event of a non-delivery, we will replace your order or refund only after a 15 day period, this is because the Royal Mail only officially declare an item lost after such a period of time. However, if it is found that an incorrect address has been supplied to us, we will not be liable for any failure to deliver.

Postage (Shipping)

Shipping costs stated in your basket are for the UK, using standard Royal Mail, they are calculated by weight so there are no “fixed/flat” rates.
Please note that parcels over 2kg will incur higher rates.
If you would like special delivery options or require to purchase higher weight value then please contact us – 01492 878510 for a quote.

As a guide only:
Small parcels (ribbon, thread, light jewellery)
Medium parcels (purses, small toys or pictures)
Large parcels (large dolls, door stops, large bags)

Ordering

Please note that the product image shown is as a guide only. We are confident that the images are an accurate representation, however, the colours of the product may vary on your monitor, should you in the case of fabric, like a small sample* then just let us know.
All Orders apart from Collection in Store carry shipping/delivery costs.

Order Via Cart/Basket
You don’t need an account to shop with us, you can process your order without registering by clicking on the PayPal button at checkout.

Order by Email for Collection in Shop (Reserved for 7 days only)
Please make sure to include the product code (found in description or printed on the picture), product name and your details including contact email name and delivery address.

Order by Phone/Email to Use PingIt/PAYM
You can phone/email us with your order to include product code and name – we will give you a reference number and short code, then you can pay with your mobile phone – best of all it’s free which means the crafter gets a little more for their loving efforts and you don’t pay a fee Win – Win!!!!

Gift/Coupon Codes can be added on the basket/checkout pages.  Codes are case-sensitive and maybe unique to you.

Cancellations and Returns

If you are unhappy with your purchase, as long as you contact us within 7 days, of receiving your general stock items, we will accept a return.
However the items must be returned to us in the condition they were dispatched in, for a full refund or exchange. Please repack the items in the original packaging. Upon return to us, if the item(s) are found not to be faulty we will not refund postage costs.
Please note, return post and packaging costs are non-refundable and at your expense. We are not responsible for any damage to the goods during the return, so we recommend that the return shipment be insured and traceable.
Customised items and bespoke design items, cannot be returned. Please note also that items such as earrings are non-returnable for hygiene reasons.
If a refund is granted we will endeavour to have your refund processed within 3 working days and refund will be via the method paid.

If you have any questions, please feel free to call us at Promise Art & Crafts 01492 878510

*SAE Required